Description & Requirements
Job overview:
At WestRock, we’re passionate about quality. As an Assistant Quality Manager, you’ll play a pivotal role in ensuring our products meet the highest standards. Working within a fast-paced environment you will work closely with our Quality Manager and provide support to the Quality department on a day-to-day tasks. You will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, as well as identify any trends in quality issues before they become a problem.
How you will impact WestRock:
Data Analysis and Reporting:
- Create and update various reports as requested by the Quality Manager.
- Dive into data, uncover insights, and present actionable recommendations.
Customer Relations:
- Investigate and resolve customer quality queries promptly.
- Be the bridge between our products and customer satisfaction.
Continuous Improvement:
- Facilitate cross-functional teams to enhance processes.
- Identify trends in quality issues and proactively address them.
Audits and Compliance:
- Lead
BSI andthird-party and customer audits. - Ensure compliance with industry standards and guidelines.
Team Development:
- Train staff in Q-Pulse (Quality System) completion and management.
- Foster a culture of quality within the team.
Problem-Solving and Decision-Making:
- Analyze root causes of issues and implement corrective actions.
- Make quality decisions even in the absence of the Quality Manager.
Communication and Documentation:
- Attend site quality meetings and produce concise minutes.
- Provide data to business managers and leadership as needed.
What you need to be successful:
- Minimum 3 years’ experience in a Quality role
- Working and some knowledge relevant accredited standards
- Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines
- Fluent English
- Demonstrable experience of change management
- Supervisory experience
- Knowledge of Good Manufacturing Practices (GMP)
- Root cause analysis and problem-solving techniques
- Customer relations skills
- Skilled in information handling, analysis, and presentation
- Competent in using Microsoft Office packages
What we offer:
- We work with the most valued customers in the market
- Safety is our top priority
- We have a modern fleet of printing machine
- We focus on the development of our employees at every grade level
- We make a charitable contribution to the local community
Our benefits:
- Private medical care from Luxmed
- Life insurance
- Holiday fund
- Retirement pension plan
- Sharing the cost of sports activities - Multisport Card
- Sharing the cost of professional and language course
- Parking space for employees
- Employee referral program
- Extra social benefits from ZFŚS