Key Tasks and Responsibilities

• Provide service and installation of DES Equipment.
• Provide service and support and manage the Application Center.
• Assist customer and other KTP Customer service personnel with spare part identification, ordering and shipment when necessary.
• Provide operator training and assist with process improvement.
• Rebuild and refurbish all applicable equipment.
• Provide immediate response to machine problems, complaints and emergency situations.
• Maintain safe work environment in the office, manufacturing environment, while travelling and at customer locations.
• Able to Troubleshoot various items with various techniques.
• Ensure that Kurz meets and exceeds customer expectations.
• Run customer samples as required.

Skills and Abilities

• Possesses extensive troubleshooting expertise, adept at applying various techniques to different items.
• Knowledge of Electrical schematics, Wiring Diagrams & Pneumatic drawings
• Knowledge of Automation Controls (PLC, Servo drives, Frequency controllers)
• Knowledge of control circuits. (sensors, E stop circuits, Relays, contactors & safety controllers)
• Basic mechanical skills
• High level of personal initiative while maintaining a team-based approach
• High level of interpersonal skills
• Strong analytical, technical and mechanical capabilities
• Ability to exhibit a professional demeanor at all times
• Strong Written and Verbal communication skills

Experience and Education

• Must be 21 or older with some technical or mechanical experience
• Computer literacy, including MS Office (MS Word, Excel, PowerPoint)
• Technical or Associates Degree or higher, or equivalent industry experience
• Extensive experience in diverse application technologies
• Experience servicing Converting machines and /or Web type machines