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Associate – Health & Benefits
Associate – Health & Benefits
JOB SNAPSHOT
Health & Welfare, Team Leader (Night Shift) *
Taguig, PH
Skills:
• Excellent communication skills along with strong writing and editing skills in English
• Able to manage diverse processes with multiple stake holders.
• Proven ability in delivering excellent levels of client service.
• Preferably experienced in conducting transitions/ knowledge transfer activities.
• Ability to establish robust performance measurement structure.
• Highly developed critical thinking and analytical skills
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style
Competencies
• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Influencing Stakeholders
• Developing Talent
• Adapting to Change
Experience:
• 6+ years relevant experience, 5+ years Team Leader experience
• Experienced leader with proven ability in managing large (50+ FTE) service delivery teams will be
preferred
• Knowledge and experience in organizational effectiveness and operations management, implementing
best practices
• Project management experience required
The Role
• Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.
• Partner with leadership to lead change by managing strategic initiatives to meet business needs.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Manage stakeholder relationships.
• Lead work transition projects for the BU.
• Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created
• Maintain effective governance, control systems and compliance requirements of the company.
• Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.
• Continuously review and establish a robust performance measurement structure
• Review staffing and workload management for capacity assessments
• Drive consistency of team methodology, process and deliverables
• Support process improvement initiatives
• May support a handful of clients/projects that the specialty team supports in order to get a flavor of the work conducted
• Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.
• Responsible for developing team through coaching and team building while serving as an
escalation point for the Operations issues and complaints.
• Conduct periodic and annual performance reviews for all direct rep
• Coaching of colleagues under the team
• Oversee team performance against established quality, security, efficiency and client delivery standards
WTW is an Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
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