Program Assistant

Title:                  Program Assistant

Reports To:       Director, Harlem Beacon

Location:           301 West 140^th St NY, NY 10030

Hours:               20 hours, non-exempt, Tuesday-Saturday schedule

Job Summary:  Program Assistants will greet all guests, onboard new participants, communicate with the Outreach Coordinator to ensure new participants receive orientation, maintain a safe welcoming program environment, be responsible for evening and weekend attendance input and clear communication to Operations Coordinator to maintain files

Major Duties:

• Provide clerical support to the program staff, including ensuring adequate coverage at the front desk, maintaining files, creating documents and related tasks.
• Log in and promptly, professionally and efficiently assist all visitors and participants upon arrival.
• Develop and compile statistical data for reports as needed from DYCD Connect
• Enrolls new participants into Discover DYCD and DYCD connect system
• Closes out and properly files case records when families have ended services.
• Assist with program special events.
• Report equipment and maintenance needs & follows-up to completion.
• Pro-actively problem solves building and front desk challenges.
• Ensure participants sign in and out daily.
• Attend job related training and staff meetings.
• Perform other duties as assigned.

Qualifications:

• High School Diploma plus one-year experience required.
• Must be proficient in Word, Excel & Outlook.
• Must have excellent verbal and written communication skills.
• Must have a commitment to work from a strength based and/or youth development perspective.
• Must be flexible to meet the needs of the program and the organization.

General Requirements:

All staff are expected to be committed to the mission, vision and values of Graham- Windham, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.