Under general supervision, performs a variety of para-professional and general professional, routine analytical, technical, programmatic, and administrative duties in support of Civil Service programs, operations, and functions; coordinates assigned activities with other City departments and divisions, outside agencies, and the general public; and may supervise, train, and oversee the work of assigned clerical support staff.

The Civil Service Technician is a para-professional classification, defined as a "bridge" class. This classification enables positions to experience that may prepare them for the Management Analyst classification. Initially under closer supervision, incumbents at this level perform the more routine administrative and programmatic support and analysis duties while learning City policies, procedures, and specific techniques related to area of assignment and human resources analysis. As experience is gained, assignments gradually become more diversified and incumbents work with greater independence. Job assignments are in specific programs, operations, or functions, where incumbents are expected to assist senior management staff and/or higher-level analysts with program, operational, and administrative functions.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Perform a variety of technical, programmatic, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative abilities in support of Civil Service programs, operations, and functions.

Develop and prepare supplemental questionnaires to collect job related information.

Schedule applicants for testing or notify of failure to qualify.

Generate letters through the tracking system (Neogov).

Administer written tests; score tests; train subject matter experts in using rating guidelines.

Prepare certification lists and databases to be used in a variety of correspondence and reports.

Access databases to prepare informational materials and correspondence.

Review finished materials for completeness, accuracy and proper format.

Prepare recruitment packets.

Conduct and review job analysis data regarding entry level and promotional test designs and minimum qualifications.

Coordinate the preparation of new test materials; review, organize and prepare tests, questionnaires, physical conditioning exam forms.

Participate in job analysis preparation, data collection and final analysis for exam design.

Assist the Chief Examiner in administering applicant tracking and examination analysis databases.

Create exam plans and move applicants through the exam plan steps.

Create and send notice templates and make adjustments to administrative settings in applicant tracking system.

Train other employees in database usage.

Coordinate logistics for assessment centers and assembled examinations.

Plan, prioritize, assign, supervise, and review the work of clerical support staff and ensure accuracy and efficiency of work performed.

Serve as primary contact and liaison for the Civil Service Commission and related programs with other City departments and staff, the general public, and outside agencies and organizations.

Receive and respond to requests from employees and the public; resolve complaints and take necessary corrective action as required.

Provide information on rules, regulations, policies, and procedures within the area of assignment

Coordinate Civil Service Commission services and program/project activities with those of other City programs, functions, departments and staff, boards, committees, and task forces as well as external agencies, groups, and the general public to ensure effective cooperation consistent with optimal efficiency, effectiveness, and economy.

Coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment.

Participate in representing the Civil Service Commission to public and private groups, organizations and other City groups.

Conduct research; prepare, revise, and implement various administrative policies, procedures, rules, and regulations in accordance with organizational practices.

Develop and revise office forms and report formats.

Establish procedural manual for clerical and administrative support services for assigned areas.

Participate in conducting administrative and/or management studies relating to the activities and operation of the Civil Service Commission Department.

Conduct the more routine surveys, research, and statistical analysis on administrative, fiscal, and operational issues.

Collect, compile, and analyze information from various sources on a variety of specialized topics related to programs administered by the Civil Service Commission and Chief Examiner.

Write reports that present and interpret data, identify alternatives, and make and justify recommendations.

Provide staff assistance to the Chief Examiner by participation and provide staff support to a variety of committees and boards as assigned.

Prepare and present staff reports and other correspondence as appropriate and necessary.

Relieve the Chief Examiner as assigned of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems as circumstances demand.

Perform related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Basic principles, practices, and operations of a municipal Civil Service function.
Technical principles and practices of human resources management specific to area of assignment.
Principles of business letter writing and basic report preparation.
Work organization and office management principles and practices.
Principles of supervision, training and performance evaluation.
Standard organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs related to area of assignment.
Basic techniques and formulae for administrative, financial, and comparative analyses.
Methods and techniques of effective technical, administrative, and financial record keeping, report preparation, and presentation.
Recent developments, research methods, current literature, and sources of information related to assigned programs and service areas.
Terminology used in area of assignment.
Modern office procedures, methods, and equipment including computers and various software packages.
Applicant tracking and examination database.
Methods and techniques used in customer service and public relations.
English usage, spelling, grammar, and punctuation.
Pertinent federal, state, and local laws, codes, and regulations.

Ability to:
Perform responsible and difficult para-professional and professional analytical, programmatic and administrative duties involving the use of independent judgment and personal initiative.
Learn, read, interpret, apply, and explain a variety of written information governing civil service/human resources programs.
Learn basic principles of a merit personnel system.
Learn methods and techniques of research and operational and administrative analysis.
Learn to prepare a variety of analytical reports.
Learn to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Understand, interpret, and apply administrative and departmental policies and procedures as well as pertinent laws, regulations, and ordinances.
Provide technical civil service management services independently in the absence of supervision.
Participate in the administration of assigned civil service programs and functions.
Participate in planning, organizing, directing, coordinating, and evaluating assigned programs, projects, events, or technical area.
Answer questions and provide information to City employees, outside agencies, and the general public requiring the interpretation and explanation of civil service program, policies, and procedures.
Maintain accurate, confidential and complete employee records.
Plan, coordinate and conduct operational analyses, administrative studies, and special projects.
Research, compile, analyze, and interpret data.
Prepare clear, accurate and concise tables, schedules, summaries and other materials in statistical and narrative form.
Establish and maintain various data collection, record keeping, tracking, filing, and reporting systems.
Plan and organize work to meet schedules and time lines.
Operate and use modern office equipment including a computer and various software packages.
Identify and respond to community and organizational issues, concerns, and needs.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
Select, train, and evaluate assigned staff.
Supervise, organize and review the work of lower level staff.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
Equivalent to completion of the twelfth grade supplemented by course work in human resources management or a related field. A Bachelor's degree from an accredited college or university with major course work in human resources, public administration, business administration, or a related field is desirable.

Experience:
Three years of increasingly responsible technical, administrative, and advanced level clerical experience in a human resources program area, preferably in the areas of recruitment and selection. Experience working within a civil service environment is desirable.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Local 39 Non-Supervisory
G25
Last Update: 08/2019
JD 11/2018