Home Mortgage Loss Mitigation Decisioning Specialist

Description

Responsibilities

• Perform reconciliation process on files received from Front End Fulfillment Group by going into the loan system.  Front end fulfillment group will send task to decisioning.
• Decisioning acknowledges receipt of the file and reviews file for complete documentation.
• Analyze financial information to determine most effective work out strategy. Reviews financial data reported accuracy i.e.:  does the customer reported data match actual financials.
• Analyze property valuations and title searches based on workout and investor requirements.
• Underwrite all loss mitigation workout options according to investor requirements.
• Complete BITB stages/MSP steps within the decisioning process workflow within assigned timelines. 
• Insure all regulatory and investor requirements are met for each account within the work out process
• Assists management with forecasting pipeline volumes
• Adhere to system documentation policy and procedures to insure accurate internal and external reporting

Skills/Qualifications

• Knowledge of investor requirements governing underwriting mortgage loans
• Knowledge of Fannie Mae, Freddie Mac, FHA, VA and USDA loss mitigation workout underwriting preferred
• Knowledge of MSP and Back in the Black preferred
• Mortgage/Default, 2+ Years 
• Excellent oral communications; counseling and persuasion skills
• Excellent data entry and typing skills
• Math aptitude
• Excellent organization skills
• Ability to perform in a production environment and meet monthly operation metric goals
• Excellent analytical skills
• Excellent time management skills
• Detail oriented
• Strong PC Skills
• Bachelor Degree, Preferred

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday

*This is an in office position for Glen Allen, VA.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.