Coffee Shop Supervisor

in Mohave County, AZ

Job Description

Position Summary:  Our Coffee Shop Supervisors are responsible for creating a unique experience for our guests through excellent service and expertly-crafted beverage & food products. They will be responsible for all aspects of supervision of the Baristas. The individual in this position is expected to contribute to a workplace that promotes a team oriented, high-performance culture which emphasizes involvement, efficiency, and a positive & productive working environment. This position will act as a Hualapai ambassador and in the best interests of the Hualapai Tribe at all times.    Duties & Responsibilities: 
  1. Deliver outstanding guest service to every guest, every time.
  2. Become proficient in creating expertly-crafted beverage & food products by following recipes and processes to ensure quality and consistency.
  3. Create schedules, conduct performance reviews, assist in interviewing and hiring, issue discipline, approve time-off, and other related supervisory duties as assigned.
4.      Ensure proper health, safety, and sanitation processes are in place and being followed for the safety of all guests and team members. 5.      Ensure that all guest-related issues are resolved promptly while maintaining a high degree of tactfulness and respect for the other party. 6.      Contribute to a team environment and assist coworkers in handling issues or difficult or unhappy guests, both internal and external. 7.      Ensure that all communications are shared with team members in a timely and accurate manner, as appropriate. 8.      Keep the Barista Manager informed of all issues and concerns.  9.      Perform other work-related duties as assigned.   Knowledge and Abilities:  1.      Ability to adapt and learn quickly. 2.      Ability to build professional interpersonal relationships with guests and team members. 3.      Ability to follow instructions and ensure quality & consistency of products. 4.      Excellent verbal communication skills. 5.      Demonstrated ability to be a part of a team environment, multi-task efficiently and maintain positive working relationships.  6.      Demonstrated ability to communicate in a clear, concise manner and know when to escalate issues of team members/guests that are not happy. Ability to remain calm and focused under pressure.  7.      Demonstrated ability to participate in a team environment, multi-task efficiently and maintain positive working relationships. Excellent organizational skills.  To view full details and how to apply, please login or create a Job Seeker account
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Job Posting: 6936303

Posted On: Mar 03, 2025

Updated On: Mar 03, 2025