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| Job Listing ID: |
4002680 |
Job Title: |
Customer Service Representative |
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| Application Deadline: Open Until Filled |
Job Location: Newport |
| Date Posted: 04/23/2024 |
Hours Worked Per Week: 40 |
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Shift:
Day Shift
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Duration of Job: Full Time, more than 6 months |
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You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
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| Job Summary: |
Employer is currently seeking an individual to fill their Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:
Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Manage a large amount of inbound and outbound calls in a timely manner
Follow call 'scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Keep records of customer conversations in Norco's electronic system in a comprehensible way
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Educates patients/clients on medical products and services
Process customer orders and accurately input customer orders into the computer
Back-up driver duties
Perform other tasks as assigned or necessary
Qualifications:
On the job training
Strong phone and verbal communication skills along with active listening skills
Ability to multi-task, set priorities, and manage time effectively
Good typing and 10-key skills
Ability to sit for extended periods of time
Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
Valid driver's license and clean driving record
Company Description:
Founded in 1948, employer is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. employer is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
Employer shares a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.
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| Job Classification: Customer Service Representatives |
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statewide
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occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more.
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| Driver License Information |
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Required:
Non-Commercial Drivers License
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| Compensation |
| Salary: $18.00 to $20.00
per
Hour Depending on Experience |
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Benefits Offered:
Medical, Dental, Vision, Vacation, Life Insurance, Long-Term Disability, Retirement, Education Reimbursement
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| Additional Benefit Information: Norco offers a competitive compensation/benefit package, including:
Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco
Supplemental Accident, Disease, and Life Insurance options
Employee Tuition Reimbursement
401(k) with Employer Matching
Wellness Program
Employee Discount on products sold by Norco |
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| Job Requirements |
| Experience Required: At least 1 year |
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Education Required: High School Diploma/GED
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Minimum Age: N/A
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Gender: N/A
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Employer Will Perform:
Background Check
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Drug Test
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DMV records check
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Please remember, to apply for these jobs you must be a U.S. Citizen, a Legal
Permanent Resident, or otherwise authorized to work in the United States.
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