Under general administrative direction, directs, manages, supervises, and oversees the activities and operations of the Information Technology Department; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the City Manager.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume full management responsibility for assigned services and activities of the Information Technology Department.

Manage the development and implementation of department goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures.

Manage all services and activities of assigned functional groups such as systems, support, computer operations, development, and policy and planning.

Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; implement, within departmental policy, appropriate service and staffing levels.

Plan, direct, coordinate, and review the work plan for technology staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.

Select, train, motivate, and evaluate technology personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Oversee and participate in the development and administration of the division's annual budget; approve the forecast of funds needed for staffing, equipment, materials, and supplies; approve expenditures and implement adjustments as appropriate and necessary.

Appear before and advise the City Council and City Manager on City information technology and related matters.

Analyze, recommend, and draft legislation for City Council and state legislative action.

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all technology systems, including servers, PCs, operating systems, hardware, software, and peripherals.

Benchmark, analyze, report, and implement for the improvement and growth of the technology infrastructure and systems.

Oversee provision of end user services, including help desk and technical support services.

Work with stakeholders to define business and systems requirements for new technology implementations.

Develop and implement technology policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision.

Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Manage technology assets, including hardware, software, and equipment.

Represent the Information Technology Department to other departments, elected officials, and outside agencies; coordinate assigned activities with those of other departments and outside agencies and organizations.

Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.

Provide responsible staff assistance to the City Manager; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of information technology; incorporate new developments as appropriate.

Respond to and resolve difficult and sensitive citizen inquiries and complaints.

Perform related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Advanced principles and practices of information technology.
Current industry standards in network hardware and protocols.
Principles and procedures of public safety environment application support.
Principles and practices of technology infrastructure planning and development.
Principles and practices of project management
Principles and practices of municipal budget preparation and administration.
Principles of supervision, training, and performance evaluation.
Pertinent federal, state, and local laws, codes, and regulations.

Ability to:
Oversee and participate in the management of a comprehensive information technology program.
Oversee, direct, and coordinate the work of lower level staff.
Conduct and direct research into information technology issues and products.
Select, supervise, train, and evaluate staff.
Participate in the development and administration of division goals, objectives, and procedures.
Prepare and administer large program budgets.
Prepare clear and concise administrative and financial reports.
Perform general mathematical calculations for the purpose of creating business cases, budgets and other related tasks.
Read, interpret and apply complex technical information from a variety of sources.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Research, analyze, and evaluate new service delivery methods and techniques.
Interpret and apply federal, state, and local policies, laws, and regulations.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field. A Master's degree is desireable.

Experience:
Ten years of increasingly responsible experience in information technology or systems management, including two years of administrative and supervisory responsibility.

License or Certificate:
Possession of an appropriate, valid driver's license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel from site to site; incumbents may be required to work extended hours including evenings and weekends.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.