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    6 results for Hardware Analyst in Boston, MA

    Help Desk Analyst II
    • Needham, MA
    • onsite
    • Temporary
    • - USD / Hourly
    • <p><strong>Job Summary:</strong></p><p>We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Escalation Management:</strong> Handle advanced technical issues escalated by other team members, ensuring timely resolution of complex problems.</li><li><strong>Executive Support:</strong> Deliver white-glove IT support to the board of directors, transitioning this responsibility fully over time.</li><li><strong>Application Support:</strong> Support in-house applications tailored to FinTech. Experience within the banking sector is highly desirable.</li><li><strong>ITSM and Ticketing:</strong> Work within the Halo ITSM system to manage tickets, track asset inventory, and build a robust knowledge base for user self-service.</li><li><strong>End-User Support:</strong></li><li>Provide phone support (20-50 calls daily) and handle in-person walk-ups.</li><li>Troubleshoot and resolve M365 and Microsoft Office-related issues.</li><li><strong>Hardware Deployment:</strong></li><li>Image and deploy laptops to end users.</li><li>Manage hardware inventory and asset assignments in Halo ITSM.</li><li><strong>Documentation:</strong> Develop and expand the knowledge base with user-friendly articles, contributing to the migration from Confluence to Halo.</li><li><strong>User Administration:</strong> Perform Active Directory tasks, including account setup, access modifications, and deactivations.</li><li><strong>Software Deployment:</strong> Utilize SCCM for distributing software packages across the organization.</li><li><strong>Networking Basics:</strong> Address Level 1 networking issues, including troubleshooting switches, with the ability to escalate to the networking team when necessary.</li><li><strong>Physical Requirements:</strong> Handle server room tasks and lift up to 50 lbs as needed.</li><li><strong>Offboarding Processes:</strong> Provide support for transitions away from VDI setups (nice-to-have).</li></ul><p><br></p><p><br></p>
    • 2025-06-17T13:44:08Z
    Help Desk Analyst
    • Woburn, MA
    • onsite
    • Permanent
    • 90000.00 - 94000.00 USD / Yearly
    • Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
    • 2025-06-18T14:44:34Z
    Snr Help Desk Analyst
    • Woburn, MA
    • onsite
    • Permanent
    • 100000.00 - 113000.00 USD / Yearly
    • We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
    • 2025-06-18T14:44:34Z
    Field Engineer
    • Waltham, MA
    • onsite
    • Temporary
    • 42.50 - 48.00 USD / Hourly
    • <p>We are partnering with a cutting-edge company in the technology space to find a skilled <strong>Field Engineer</strong>. This role offers an exciting opportunity to work hands-on with advanced software, hardware, and sensor arrays in industrial warehouse environments. If you're passionate about deploying and troubleshooting tech solutions and thrive in fast-paced, real-world settings, we would love to hear from you!</p><p><strong>Responsibilities:</strong></p><ul><li>Execute software front-ends (GUI or command line) in field warehouse environments to support operations (Source: "US Demand for Skilled Talent Q1 2025.pdf").</li><li>Troubleshoot and resolve software execution issues in real-time, ensuring efficiency and technical accuracy.</li><li>Collaborate with the broader software engineering team to diagnose issues and recommend improvements.</li><li>Oversee the quality of execution and deployment in real-time.</li><li>Deploy sensor arrays into industrial warehouse settings for high-tech operational enhancement.</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>4+ years of experience</strong> in a technology-centric role requiring software or hardware deployment (Source: Robert Half Placement Data 2025).</li><li>Willingness to travel to field locations and work on-site in industrial environments.</li><li>Ability to unpack, assemble, disassemble, and transport technical equipment confidently and safely.</li><li>Proficiency with <strong>Linux</strong>, <strong>Bash</strong>, or <strong>Zsh</strong> environments.</li><li>Strong documentation skills to record deployment procedures, troubleshooting logs, and system changes.</li></ul>
    • 2025-06-17T20:04:42Z
    Applications Engineer
    • Foxboro, MA
    • onsite
    • Permanent
    • - USD / Yearly
    • Seeking applications engineers who have designed and implemented automation projects. As an Applications Engineer, you will be responsible for the design and implementation of major systems. Automation systems might include extremely large commercial building automation as well as factory automation systems. In your role, you will be involved in the integration of large and diverse types of commercial and industrial equipment and sensors, as well as customer databases and IT applications. You will be contributing to the organization and analysis of monitored data, and will be designing critical graphical dashboards, reports, alerts and workflows based on such data. <br>In this position, you will be involved in assisting, consulting and implementing projects for our most important customers. You are expected to be of the highest detail oriented integrity and be the person that the customer can rely on for critical advice involving their use of our software. You may be working on multiple projects to ensure that specifications and customer expectations are met. You will become familiar with a variety of the field’s concepts, practices, and procedures.<br>We are a managed Microsoft Partner and has numerous awards for bringing the latest Microsoft technology to the benefit of automation applications. Any Microsoft certifications, such as communications, databases, or system administration, are considered positive; and although not required light programming skills in, Python, SQL etc. are a plus. <br>In this position, you will be involved in assisting, consulting and implementing projects for our most important customers. You are expected to be of the highest detail oriented integrity and be the person that the customer can rely on for critical advice involving their use of our software. <br>This position is based in Washington, DC . You will be working within a government facility. Training of up to 1 to 3 months at our headquarters in Foxboro, MA will be required.<br>Skills and Qualifications<br>• Bachelor’s degree or higher in an Engineering major <br>• 1-5 years’ experience with Automation Software deployment (BMS or BAS or SCADA or DCS system experience)<br>• Experience utilizing Microsoft Software and Operating Systems<br>• Experience with computer and industrial networks<br>• Experience in database design and SQL queries and procedures<br>• 5-15% travel required (may include international and weekend travel)<br>• Comfortable with customer facing activities<br>• US must be eligible to work in the U.S. required <br>• Prior achievement of, or ability to acquire Federal Security Credentials <br><br>Additional Skills any of which are considered a plus:<br>• Artistic skills, UX design, and web design a plus<br>• Programming ability using scripting languages such as Python, SQL , etc. <br>• Knowledge of IoT technologies, protocols and concepts<br>• Experience with OPC, BACnet, Modbus, SNMP protocols<br>• Experience with web services
    • 2025-06-11T13:24:14Z
    UAT Lead Tester
    • Providence, RI
    • remote
    • Temporary
    • 55.41 - 64.16 USD / Hourly
    • We are looking for an experienced UAT Lead Tester to join our team in Providence, Rhode Island. In this role, you will play a critical part in ensuring the quality and reliability of applications through rigorous testing processes and collaboration with cross-functional teams. This is a long-term contract position ideal for professionals with a strong background in quality assurance and testing methodologies.<br><br>Responsibilities:<br>• Conduct comprehensive user acceptance testing to validate the functionality and performance of applications.<br>• Collaborate with development teams to identify and address bugs and ensure seamless integration of backend systems.<br>• Design and implement automation frameworks to streamline testing processes and improve efficiency.<br>• Utilize Atlassian Jira for bug tracking and reporting, ensuring timely resolution of issues.<br>• Perform AB testing to analyze user behavior and optimize application functionality.<br>• Work within Agile Scrum environments to meet project deadlines and deliver high-quality results.<br>• Audit testing processes and outcomes to ensure adherence to business requirements.<br>• Review and analyze business requirement documents to develop effective test plans.<br>• Provide detailed reports and documentation on testing outcomes and recommendations for improvement.
    • 2025-06-25T20:28:54Z