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Specialist II - Program Specialist

Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition 202400151S
Title Specialist II - Program Specialist
FLSA status Non-Exempt
Hiring Salary
This position is a pay grade 3. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf
Occupational Category Technical/Para-Professional
Department Student Account Services
Division Division of Enrollment Success
Open Date 05/01/2024
Open Until Filled Yes
Educational and Experience Requirement
Associates Degree in related field. Two years relevant experience or experience in a related field. Experience with event coordination and scheduling, UX certificates or related web development experience skills in HTML or Java preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. 
Nature & Purpose of Position
Perform specialist duties relating to program and event management for Student Account Services
Primary Responsibilities
Customer Service: Contacts students and departments to resolve issues related to Student Account Services. Manages phone calls, emails, and inquiries. Maintains and oversees various office technologies (iPads, laptops, printers, etc.). Facilitates departmental programming and assist with event efforts.

Program Coordinator
Provides technical support relating to the Bearkat OneCard to departmental and students. Oversees departmental ID badge printing. Including the printing, charging and auditing of records. Contributes to policy development for the Bearkat OneCard. Maintains Student Account Services external presence to university partners and external parties. Maintains digital signage, website maintenance, video design, email templates, printed materials, etc. Coordinates departmental projects and track assessment data.

Supervisory
Supervises student employees, including scheduling and general duties.

Other Duties:
Participates in special campus events (including evenings and weekends). Performs additional assigned tasks as needed.
Other Specifications
Maintains contacts with personnel. Requires a general knowledge of standard office functions. Requires good knowledge of procedures and practices. Must be able to use standard office software. Must be able to apply policies and procedures and solve routine problems of a repetitive nature.

Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.
Full Time Part Time Full Time
Position Number
Quicklink https://shsu.peopleadmin.com/postings/39002
EEO Statement

EEO Statement
Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Annual Security and Fire Safety Report

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Reference Contact Information
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2

Screening Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position?
    • The Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • HBCU Connect - Historically Black Colleges and Universities
    • HACU - Hispanic Association of Colleges & Universities
    • The Journal of Blacks in Higher Education
    • Association for Women in Science
    • TWC - Work in Texas
    • Inside Higher Ed
    • Higher Ed Jobs
    • HERC - Higher Education Recruitment Consortium
    • SHSU Website
    • SHSU Employee
    • SHSU Recruiter
    • Other
  2. If your response to the question above was "SHSU Employee" please indicate employee's name and department.

    (Open Ended Question)

  3. If your response to the question above was "Other" please indicate from what source.

    (Open Ended Question)

  4. * How many years of customer service experience do you have?
    • None
    • Less than 1 year
    • More than 1 year but less than 3 years
    • More than 3 years but less than 5 years
    • More than 5 years but less than 8 years
    • More than 8 years
  5. * Are you willing to work a flexible schedule, which may include evenings and weekends?
    • Yes
    • No