This position is no longer open for applications

Professional. Able to Multi-Task. Possess Strong Communication Skills. Able to Resolve Complex Questions.

All these terms make up our Customer Service Associate who will handle moderate to complex inquiries; address various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner; and resolve service concerns while documenting customer requests and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.

This job offers you:

• Business hours, Monday-Friday from 9am-8pm EST (shifts will vary within the timeframe)
• Competitive wage - $17.31
• Work-from-Home Opportunity

Manpower doesn’t stop there. We also offer:

• MyPath, a college tuition program that offers a free education up to a BS Degree
• Skill certification courses specific to Call Center, Accounting and Team Lead roles.
• Recognition Programs - a time to celebrate YOU and your accomplishments.
• Weekly paychecks
• Health, dental, life insurance benefits as well as stock options

Interested in learning more about this role?

Minimum Skills and Competencies:

• High school diploma or equivalent experience; 2-3 years customer service experience preferred.
• May require a Property and Casualty license, based on business unit requirements.
• Must possess effective verbal and written communication skills.
• Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders)
• Flexible and adaptable to business requirements for changes needed to service the customer.
• Collaborate with peers and management on special projects and committees.
• Apply good use of time management skills.

You are expected to:

• Resolve routine, complex, and unique questions/issues.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
• Working knowledge of insurance policies and related processes and procedures.
• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them, including any follow-ups required on our customer’s part and updates as warranted.
• Remain current on new marketing campaigns to respond appropriately to marketing related inquiries using all available resource tools.
• Inputs and tracks into the appropriate databases.

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