Associate Computer User Support Specialist

Overview

Job Summary:

Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.

Responsibilities

Job Responsibilities:

Functional Responsibilities: Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others. Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Will be required to work rotating shift schedules to include nights, weekends, and holidays.

Specific Responsibilities: Analyzes and solves computer problems, and assures technology meets the needs of the program. Implements system studies to assist the program and maximum benefit from investments in equipment, personnel, and business processes. Plans and designs new computer systems or devises ways to apply existing systems resources. Prepares workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff. Must be qualified to perform the following functions:

• Research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment.

• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

• Ability to install, maintain and troubleshoot server, network, system and application issues.

• Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

• Must have experience with Dameware, RDP and Terminal Services.

Qualifications

Minimum Qualifications:

• Must have DoD 8570 IAT Level II certification.

• Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.

• Possess current TS clearance with SCI eligibility.

• Bachelor's degree in a STEM field. Relevant experience may be substituted for education.

• Years Experience: 3 - 5 Years.

Desired Qualifications:

• Special Operations Force experience.

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Job: Information Technology

Travel: None

Organization: Compass Point

Clearance: TS/SCI

Work Type: On-Site

Remote: No

ReqID: 2024-8290