Minimum Requirements/ Qualifications:
- Fluent English, additional European language desirable but not essential
- PhD in biology, chemistry, biochemistry, bioengineering, or a related life science field or B.Sc. and extensive laboratory experience.
- Possess excellent IT skills; experience of working with databases (i.e., Salesforce or similar CRM), desirable. Office Outlook, using Excel and Word are essential.
Skills required/ desired:
- Analytical/ troubleshooting skills.
- Experience in ISH and/ or molecular biology techniques.
- Friendly and tactful personality.
- Excellent written and verbal communication skills.
- Conscientious, articulate, and possesses excellent presentation and teaching skills.
- A commitment to total customer satisfaction.
Personal Qualities:
- Excellent attention to detail, time management, organisational skills, administration, verbal and written skills in English, it would be nice if there are others too.
- You will love to problem solve and have a creative flare for innovation.
- Excellent interpersonal skills with the ability to communicate at all levels, with all stakeholders.
- Enjoy working autonomously and as part of a team to deliver results, learn and share knowledge.
- Ability to remain calm under pressure and handle complaints and difficult situations.
- Feel comfortable working in a fast-paced environment.
- Ability to build strong relationships with all stakeholders.
- You will be a strong brand ambassador.
EPIC Attributes:
Empowerment
Set goals to help ensure continuous improvement of support.
Enjoy working as part of a team to deliver results, learn and share knowledge.
Passion
Love science, give it everything, maximise opportunities and be a strong brand ambassador.
Provide guidance and support to other team members and departments.
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills.
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ ideas and feedback.
Collaboration
Work closely with all departments within EMEA to ensure superior customer support.
Work closely with colleagues to ensure consistency of service across regions and brands.
Work closely with Technical & Service departments to ensure quality of support.
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.