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Customer Relations Specialist - 33864

ORKIN LLC Occupation: Customer Service Representatives
Location: Austin, TX - 78728 Positions available: 1
Job #: 16802423 Work At Home option: Not Specified
Posted: 12/20/2024 Updated: 12/23/2024 Expires: 1/19/2025
Source: WorkInTexas Site: WorkInTexas Agency Job ID: 33864

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HS
12
Full Time (30 Hours or More)
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Job Description

We Need Your Next-Level Service Mindset at the Best in Pests.





As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.





Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.





Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.





With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.





Ready to start a career with staying power? Apply now!








Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.





You will



  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.

  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!

  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate

  • Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs

  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results

  • Reschedule unserviced accounts within 24 hours

  • Participate in quality assurance processes, programs, and initiatives

  • Safeguards customers privacy and other proprietary information



We Offer



  • Competitive earnings starting at $20 per hour

  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance

  • 401(k) plan with company match, employee stock purchase plan

  • Paid vacation, holidays, and sick leave

  • Employee discounts, tuition reimbursement, dependent scholarship awards

  • Industry leading, quality, comprehensive training program



Why Orkin?



  • You are interested in an opportunity with career potential in a reliable, recession-resistant industry

  • You have a service-oriented mindset that leads you to build loyalty and trust with customers

  • You hold yourself responsible to commitments

  • You value being part of a team

  • You want to keep learning, improving and developing as a leader

  • You want to join a company that supports the community

  • You want a career with a purpose at a mission-driven company that values
    • Safety

    • Professionalism

    • Empathy

    • Integrity

    • Innovation





Qualifications

What do you need to be successful?



  • Previous experience in Customer Service or Sales preferred

  • High School Diploma or equivalent required

  • Excellent interpersonal and communication skills

  • Basic computer skills in various software and web-based applications

  • Proficient in Microsoft Office

  • Strong attention to detail and follow through

  • Demonstrated ability to prioritize tasks and manage time efficiently



What will my work environment be like?



Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:



  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time

  • Be able to regularly lift and/or move up to 25 pounds.



Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer



Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity


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Employer Research

ORKIN LLC
Is a Private Sector employer with 269 locations

Company Profile:
(Confidential)
500-999 employees
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Other Local Jobs from ORKIN LLC
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Compensation and Benefits
Salary Range: Not Available DOE (Depends on Experience) Benefits Provided: 401K, Dental, Holidays, Life Insurance, Medical, Other, Sick Leave, Tuition Assistance, Vacation, Vision Other Benefits: Not Available
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Job Type and Required Hours
Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift:
Other, see job description
Hours per Week:
Hours Not Specified

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Minimum Experience Required: 12 months
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Minimum Education Level Required: High School Diploma or Equivalent Required License/Certification: No
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Jobs Available

This section shows the number of job openings advertised online in Travis County, TX for Customer Service Representatives and for the related occupational group of Office and Administrative Support Occupations on January 18, 2025 (Jobs De-duplication Level 2).
This table contains Occupation, and Job Openings
Occupation Job Openings
Customer Service RepresentativesBright Outlook Nationally 249
Office and Administrative Support Occupations 1,336
BRIGHT OUTLOOK NATIONALLY
There were 249 job openings advertised online in Travis County, TX for Customer Service Representatives on January 18, 2025. There are also 1,336 job openings advertised online for the related occupation group of Office and Administrative Support Occupations in Travis County, TX on January 18, 2025.
Source: Online advertised jobs data

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