I am seeking a motivated Technical Support Specialist to join our team and provide exceptional IT support to employees while acting as the liaison with our external managed services provider. In this role, you'll troubleshoot technical issues, maintain office hardware/software, assist production teams with equipment issues, and ensure efficient IT operations across the organization.
- Support employees with Microsoft Office products, video conferencing tools, and office hardware.
- Install, configure, and maintain IT equipment such as computers, phones, and printers.
- Troubleshoot and resolve technical issues on the production floor.
- Manage user accounts and permissions via Active Directory.
- Collaborate with our managed service provider on IT-related needs.
- Train staff on hardware/software use and ensure workplace efficiency.
- 3+ years in IT support or related role.
- Proficiency in Windows OS
- Strong troubleshooting, organizational, and communication skills.
- Familiarity with network and hardware setup, including VOIP phones and peripherals.
- Ability to prioritize and manage multiple tasks effectively.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.10 results for Desktop Support Analyst in White Bear Lake, MN
- Ramsey, MN
- onsite
- Temporary
- 23.00 - 27.00 USD / Hourly
- <p>I am seeking a motivated <strong>Technical Support Specialist</strong> to join our team and provide exceptional IT support to employees while acting as the liaison with our external managed services provider. In this role, you'll troubleshoot technical issues, maintain office hardware/software, assist production teams with equipment issues, and ensure efficient IT operations across the organization. </p><p><br></p><ul><li>Support employees with Microsoft Office products, video conferencing tools, and office hardware.</li><li>Install, configure, and maintain IT equipment such as computers, phones, and printers.</li><li>Troubleshoot and resolve technical issues on the production floor.</li><li>Manage user accounts and permissions via Active Directory.</li><li>Collaborate with our managed service provider on IT-related needs.</li><li>Train staff on hardware/software use and ensure workplace efficiency.</li></ul>
- 2025-06-06T11:13:42Z
- St. Louis Park, MN
- onsite
- Permanent
- 45000.00 - 47840.00 USD / Yearly
- <p>We are looking for a dedicated Help Desk Analyst to join our team. In this role, you will provide top-notch technical support to end-users, ensuring their hardware and software issues are resolved efficiently. This position is ideal for someone with strong problem-solving skills and a passion for delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional technical support to users by addressing and resolving hardware and software issues.</p><p>• Diagnose and troubleshoot problems with desktops, laptops, printers, and other peripherals.</p><p>• Maintain detailed records of customer interactions and resolutions in the helpdesk ticketing system.</p><p>• Escalate complex technical challenges to senior support staff when necessary.</p><p>• Manage user account provisioning and deprovisioning processes.</p><p>• Provide support for Cisco and Citrix technologies as part of troubleshooting and issue resolution.</p><p>• Assist with remote desktop support for Windows and Mac systems.</p><p>• Ensure smooth functionality of Apple devices and Active Directory environments.</p><p>• Identify and resolve issues related to computer hardware and software configurations.</p><p>• Collaborate with team members to improve support processes and user satisfaction.</p>
- 2025-05-28T19:29:41Z
- Minneapolis, MN
- onsite
- Temporary
- 20.00 - 25.00 USD / Hourly
- <p>We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you.</p><p><br></p><p>Responsibilities:</p><p>• Installation of multilayered solutions with precision and accuracy.</p><p>• Collaboration and communication with international teams to ensure the successful execution of tasks.</p><p>• Troubleshooting technical issues, ensuring swift and efficient problem resolution.</p><p>• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.</p><p>• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.</p><p>• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.</p><p>• Assisting field technicians, providing troubleshooting support for all products.</p><p>• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.</p>
- 2025-05-21T10:43:56Z
- Minneapolis, MN
- onsite
- Permanent
- 115000.00 - 140000.00 USD / Yearly
- <p>We are inviting applications for the position of Sr. Financial Awards Analyst to be a part of our team located in Minneapolis, Minnesota, United States. The Sr. Financial Awards Analyst will be responsible for overseeing the financial management of our complex funding portfolio, which includes federal, state, and private financial support. This role involves handling financial reports, compliance, and budgeting related to our funding programs. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the financial management of various funding awards, ensuring compliance with federal and state regulations.</p><p>• Develop and manage complex budgets for various awards, including reviewing initial proposals and making ongoing revisions.</p><p>• Conduct monthly, quarterly, and annual reconciliations of fund expenditures, identifying variances and making necessary adjustments.</p><p>• Provide technical assistance and support to program teams on budget preparation, financial reporting, and award management.</p><p>• Monitor spending to ensure funds are allocated and used according to award terms, identifying and resolving discrepancies.</p><p>• Assist in forecast and budget management for all federal, state, and other awards.</p><p>• Use automated financial management systems and software programs to create documents, reports, and spreadsheets.</p><p>• Prepare and submit regular reimbursement requests to various agencies, ensuring timeliness and accuracy.</p><p>• Coordinate billing and payments with funders, ensuring compliance with each agency’s requirements and deadlines.</p><p>• Maintain thorough documentation for all financial transactions and communications with funders.</p><p>• Lead and/or conduct special analytical studies in support of a wide variety of organizational and management needs.</p>
- 2025-05-27T13:39:26Z
- Brooklyn Center, MN
- onsite
- Temporary
- 20.00 - 25.00 USD / Hourly
- <p>We are seeking an IT Imaging Technician to support the deployment of Windows 11 operating systems using SCCM (System Center Configuration Manager). This role involves imaging machines through SCCM, managing device preparation, coordinating one-on-one computer swaps, and ensuring a smooth end-user experience during the deployment process.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p><br></p><ul><li>Use SCCM to image machines and upload the Windows 11 OS for deployment.</li><li>Coordinate and schedule one-on-one computer swap appointments with employees, ensuring devices are fully updated and configured.</li><li>Collaborate with IT teams to confirm device readiness and troubleshoot any imaging issues.</li><li>Provide basic post-swap support to end users, addressing any setup or functionality concerns.</li><li>Maintain accurate documentation of imaging processes, completed swaps, and asset tracking.</li><li>Follow organizational procedures to ensure all imaged devices meet security and compliance standards</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).</p>
- 2025-05-15T21:04:10Z
- Elk River, MN
- onsite
- Permanent
- 115000.00 - 130000.00 USD / Yearly
- <p>We are seeking an experienced ERP Manager to oversee the implementation, maintenance, and optimization of an ERP system, ensuring it aligns with critical business and operational requirements. This role requires a combination of technical expertise, strong leadership capabilities, and the capacity to manage cross-functional projects, fostering a collaborative environment to ensure successful outcomes. The position plays a crucial role in modernizing systems and driving operational efficiency, aligning with current industry trends and best practices.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Manage the administration, configuration, and maintenance of the ERP system to ensure performance optimization and data security.</li><li>Lead and coordinate cross-functional projects, meeting both technical and business objectives on schedule.</li><li>Provide technical support to resolve ERP-related issues, including after-hours assistance as needed.</li><li>Collaborate with stakeholders to identify business needs and translate them into ERP system enhancements and configurations.</li><li>Ensure data integrity and oversee the integration of the ERP system with other applications.</li><li>Develop and deliver training programs to equip end-users with the knowledge of ERP functionalities, updates, and best practices.</li><li>Monitor system health, execute updates, and address technical challenges to ensure stability and reliability.</li><li>Ensure compliance with industry standards and data privacy regulations, while implementing robust security measures to safeguard sensitive information.</li><li>Stay informed about emerging technologies, such as cloud initiatives and AI-driven automation, and apply them to optimize the ERP system.</li><li>Document system procedures, configurations, and related changes to support future developments and troubleshooting efforts.</li></ul><p><br></p>
- 2025-06-05T13:24:10Z
- Eden Prairie, MN
- remote
- Temporary
- 28.00 - 30.00 USD / Hourly
- <p>We are looking for a detail-oriented Prior Authorization Digitization Auditor to join our team on a long-term contract basis. This role involves ensuring the accurate digitization and classification of prior authorization documents into a specialized application. You will play a critical role in maintaining the integrity and consistency of clinical data through audits and manual adjustments. This is a remote position based in Eden Prairie, Minnesota.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough audits of digitized prior authorization guidelines to ensure all content is accurately populated into the designated sections of the application, including formulary IDs, drug names, effective dates, background information, references, and approval criteria.</p><p>• Verify and correct AI-generated classifications of approval criteria, ensuring alignment with the appropriate classification options.</p><p>• Research drug product labeling to assist in the accurate classification and documentation of guideline criteria.</p><p>• Manually digitize prior authorization documents that fail to process through the automated digitization system.</p><p>• Ensure consistent reclassification of common criteria statements and provide constructive feedback to the AI development team to improve system learning.</p><p>• Collaborate with IT personnel to address application-related issues and recommend enhancements.</p><p>• Provide regular updates and reports on audit findings and reclassification efforts to relevant stakeholders.</p><p>• Maintain high-quality standards by ensuring all digitized data complies with organizational guidelines and regulatory requirements.</p><p>• Support the team with additional tasks related to clinical consulting and digitization processes as needed</p>
- 2025-05-28T14:13:43Z
- Saint Paul, MN
- onsite
- Permanent
- 110000.00 - 130000.00 USD / Yearly
- We are looking for an experienced IT Infrastructure Manager to lead and optimize our organization's technology systems and services. This role requires a strategic leader who can manage IT operations, drive innovation, and ensure the reliability and security of infrastructure to support business goals. Based in Saint Paul, Minnesota, this position offers an exciting opportunity to shape the future of IT within a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Develop and implement long-term strategies for IT infrastructure and operations that align with organizational goals.<br>• Supervise the maintenance and performance of servers, networks, storage systems, and cloud platforms.<br>• Lead and mentor a team of IT professionals, including system and network administrators.<br>• Ensure the scalability, reliability, and availability of IT systems to support business continuity.<br>• Monitor IT operations proactively, resolving technical issues efficiently and minimizing downtime.<br>• Collaborate with security, development, and business teams to ensure infrastructure meets organizational needs.<br>• Partner with IT architects to identify and migrate on-premise applications and data to cloud-based solutions.<br>• Manage vendor relationships and oversee procurement of IT services, hardware, and software.<br>• Establish and maintain disaster recovery plans and business continuity strategies, ensuring rapid recovery during disruptions.<br>• Stay informed on emerging technologies and trends, driving innovation in IT operations and infrastructure.
- 2025-05-30T19:48:51Z
- Minneapolis, MN
- onsite
- Temporary
- 57.00 - 63.00 USD / Hourly
- We are looking for an experienced Senior Business Analyst to join our team in Minneapolis, Minnesota. This is a long-term contract opportunity, ideal for someone who excels at analyzing business needs and driving effective solutions. The role offers the chance to collaborate with cross-functional teams to support critical business objectives.<br><br>Responsibilities:<br>• Collaborate with stakeholders to gather and document detailed business requirements.<br>• Analyze current processes and identify areas for improvement to enhance operational efficiency.<br>• Translate business needs into functional specifications for technical teams.<br>• Facilitate workshops and meetings to align stakeholders on project goals and deliverables.<br>• Develop and maintain comprehensive documentation, including workflows and process maps.<br>• Provide ongoing support and guidance during the implementation of new systems or processes.<br>• Monitor project progress and address any issues or risks in a timely manner.<br>• Ensure that solutions align with organizational objectives and compliance standards.<br>• Conduct thorough testing to validate system functionality and user requirements.<br>• Prepare and deliver reports and presentations to communicate findings and recommendations effectively.
- 2025-05-30T10:48:43Z
- Minneapolis, MN
- onsite
- Permanent
- 48000.00 - 52000.00 USD / Yearly
- We are looking for a dedicated Field Support Specialist to join our team in Minneapolis, Minnesota. In this role, you will provide essential sales support services, ensuring smooth operations and assisting with various administrative and customer-focused tasks. This position offers an excellent opportunity to collaborate with internal teams and external vendors in a fast-paced environment.<br><br>Responsibilities:<br>• Provide comprehensive sales support to facilitate efficient operations and enhance customer satisfaction.<br>• Handle inbound calls, addressing inquiries and resolving issues in a timely manner.<br>• Assist with pricing tasks, including customer pricing, negotiating rates, and implementing pricing changes.<br>• Audit and reconcile vendor statements to ensure accuracy and resolve discrepancies.<br>• Manage billing functions and maintain compliance with financial procedures.<br>• Collaborate with external vendors and third-party service providers to coordinate services and resolve issues.<br>• Utilize ERP and CRM systems to manage data, track sales activities, and generate reports.<br>• Support the configuration of pricing and quoting processes using Configure Price Quote (CPQ) tools.<br>• Communicate effectively with internal teams to streamline processes and share updates.<br>• Perform additional administrative tasks as needed to support the sales team.
- 2025-05-28T20:14:09Z