Job Listing
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| Job ID: 13983345 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Field Service Supervisor |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Ziegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers' needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership and coaching will be key.
Responsibilities:
Customer Contact:
Take field service customer calls
Seek approval from customer on additional work request details
Collaboration on invoice disputes, service call details, and additional segments
Service Call Labor Management
Open service calls and segments
Order parts on service calls as appropriate
Dispatch Field Service Technicians
Approve employee time (in Workday or D365)
Monitor service calls to ensure estimates are met
Troubleshoot parts availability issues
Manage field truck utilization
Safety and Contamination Control:
Complete incident reports as needed
Field Service Truck inspections (daily, weekly, monthly) for safety and contamination control
Conduct regular site visits to ensure all appropriate PPE is used and all safety standards (i.e. lockout/tagout, JAS, and monthly safety inspections) are followed
Work with employees to create a safety accountability plan, as needed
Hold regular safety meetings
After Hours:
Provide after-hours support to customers
Technical Subject Matter Expert:
Provide input on what parts should be inventoried at the branch
Stay up to date on new equipment/products and technical hot topics
Training and Coaching
Answer technician questions about specific service calls and segments
Conduct coaching and/or performance action conversations, as needed
Hold regular team meetings (updates, safety trends/hot topics, priorities, etc.)
Monitor and enforce employee training completion
Plan training for technicians based on the needs of the customers and the shops
Build team moral through routine conversation, team lunches, trainings, etc.
Staffing:
Interview candidates
Hire technicians
Oversee the onboarding of new technicians
Employee Management:
Complete annual employee performance reviews
Maintain employee records in Workday (PTO, Time, terminations, training, etc.)
Stay up to date on company policies and HR memos
Support employees career development
Answer questions on company/job benefits or appropriately direct employees
Work with HR for any necessary employee accommodation or leave situations
Work with Workers Compensation for any restricted work accommodations
Qualifications:
2-year technical degree strongly preferred; High school degree required
5+ years of relevant diesel equipment knowledge strongly preferred
3+ years in a lead or supervisory position preferred
Good computer skills required (MS Office products)
Strong communication, customer service, and organizational skills required
Ability to problem solve and think creatively to take care of customers in the most efficient way required
Committed to serving our customers
Ability to hire, build, and support team of high performing Technicians
Minimum Physical Requirements:
Lift/carry up to 10 lbs
Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Refer to ID 78663453 when applying |
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