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PATIENT ACCESS REPRESENTATIVE Job in Canton, Ohio US

PATIENT ACCESS REPRESENTATIVE

Aultman Health Foundation - Canton, OH

Posted: 3/25/2024 - Expires: 6/23/2024

Job ID: 271482499

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Job Description

Req# 28494

Aultman Health Foundation, CANTON, OH

AULTMAN HOSPITAL

Aultman Health Foundation

Full Time, Day Shift, 80

Purpose of Position:
Patient Access is the first point of contact for all patients accessing the facility(s). Greet patient and family members. Obtain all necessary information for all patient types to initiate care, treatment and billing by completing entry into multiple systems.

Skills and Qualifications:

High school graduate, minimum
Typing at least 35 wpm
Knowledge of Patient Access process, Clinical Care process and Revenue Cycle
Knowledge of medical terminology and managed care concepts preferred
Refined communication skills, both written and oral
Ability to cope with the stress of the position and deadlines imposed
Refined organization skills with a well-developed style of diplomacy
Ability to function independently, displaying personal integrity and always maintaining confidentiality
Professional manner and appearance in accordance to the Aultman Hospital policies
Knowledge of computer and the software systems utilized by the clinical, registration and patient financial services departments

Responsibilities & Expectations:

Receive and process requests for all direct admissions and Aultman Access transfers
Enter and verify all patient and clinical demographic information into appropriate system(s)
Assure rules and regulations are followed based on each payer requirement
Verify eligibility for insurances utilizing electronic verifications system
Scan photo ids, insurance information and HIPAA documents into imaging system
Offer direction and education to patients on financial assistance and/or YYC
Enter admissions for any admitting patient. Provide face sheet, wristband and other appropriate letters or forms to unit
Assist bed nurse in assignment of appropriate beds and bed assignment using the Bed Management System
Discharge and/or transfer of all patients in the ADT or other appropriate system using phys orders
Perform census balance of all beds and all units
Assure ADT status in sync with Cerner order at all times
Escort patients to their rooms and perform "hand off" process with clinical staff
Provide assistance to patients and family members in admitting waiting area
Assure that ADT and clinical systems are in sync at all times
Understanding of multiple systems (MPAC, Cerner, FirstNet, Surginet, RelayHealth, AHIQA, Onbase, Allscripts)
Knowledge and ability to execute all downtime processes
Serve as Centralized/Surgery Scheduling back up during off shift days and hours

Working Conditions:

Varied shift hours. Rotating weekends and holidays
Subject to constant interruptions, multi-tasking and balancing priorities
Exposure to patients and family members without clinical staff present

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com , or call 330-363-5415 for further assistance.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
78719474
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4