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Service Desk Technician - Bilingual Dutch/English



 

Date Posted: 01/23/2025

Job #: 3488349

Location: Denver

 
  Provides support via phone, e-mail and chat for various PC hardware and software applications.

** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH **
Essential Duties and Responsibilities

Provides support via phone, e-mail and chat to employees of corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows7, Windows 10).
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Provides support for mobile devices including configuration and email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user's computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ...
 
 

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