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Field Service Technician - Demand Job in Lakewood, Ohio US

Field Service Technician - Demand

ABB INC - Lakewood, OH

Posted: 2/28/2024 - Expires: 5/28/2024

Job ID: 270268910

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Job Description

Field Service Technician - DemandTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide technical support for Automation & Electrification Service, Process Automation Energy Industries (PAEN) in Cleveland, Ohio, delivering superior, professional service, remotely or on site.
Our vision is to be the best service team in the industry. Our mission is to provide customers the best field service experience. Our goal is to be the reason customers buy ABB solutions.
This is a position with global grade
15
This position reports to
Regional Service Manager - North
Your responsibilities

Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA Distributed Control System
All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction)
Troubleshoot low complexity to medium complexity tasks associated with the distributed control system hardware, software issues and manage technical support requests on the customers behalf to optimize system performance
Maintain customer database by logging each call and the support provided
Suggest ABB solutions to enhance system performance and expand scope of value add service to the existing contract
Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations
Respond to customer questions, issues and inquiries with accuracy and timeliness. Maintain a "follow up" system with customers to ensure the technical advice provided was effective
Support projects for hardware and software upgrades, system modifications and additions, both online and offline

Your background

High School Diploma or GED and 6 years of professional work experience
Ability and willingness to travel approximately 80 percent as required
Experience with system Network maintenance
Ability to build strong customer relationships
Demonstrated ability to work effectively with no supervision
Demonstrated interpersonal skills
Customer service oriented
Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits
Retirement plan
Life insurance
Disability insurance
Wellbeing program
Healthcare plan

More about us
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com Resumes and applications will not be accepted in this manner.

Equal Employment Opportunity and Affirmative Action at ABB Inc.

ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
78475955
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4