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The position of Messaging Team Lead integrates our global Digital Workplace team inside IT Operations area. The role includes leading a small team of highly skilled engineers, and therefore act as an escalation point for all matters regarding to Messaging. It is also expected that this person actively participates in project related work, been seen as a subject matter expert in all matters related to Messaging, eventually supporting the Architecture team in technical decisions.
Key responsibilities and authority
Lead and manage people including regular 1:1 sessions, appraisals, and coaching.
Develop and sustain long-standing relationships with internal teams, and company-approved vendors.
Support communication with resellers and vendors
Meet with suitable vendors to assess their products
Follow Corporate Compliance and enforce defined policies ensuring best practices
Identify and mitigate potential risks
Licensing governance related to area of expertise
Tracking contract renewal dates and support renewal processes
Ensure Messaging team SLAs are achieved as defined by ITSM Governance Team
Provide the necessary report (KPI) to DW Manager
Identify improvements to the current architecture and services
Participate in project delivery
The position requires a thorough technical knowledge of Microsoft Exchange and Exchange Online, since he will be accounted for timely resolution of incidents, proactive identify areas of improvement and ensure the proper documentation and training is available to all stakeholders
Key Requirements:
Minimum of 5 years experience managing and maintaining Microsoft Exchange and Exchange Online solutions
Experience troubleshooting Messaging problems (global organizational and technical level)
Experience in end-to-end troubleshooting of messaging flows
Knowledge in licensing of major vendors (Microsoft, Zoom, etc...)
Knowledge of compliance reporting
Experience with service administration portals for assigning licenses and monitoring installed software
Experience in auditing from vendors
Preferred knowledge on: Exchange, Exchange Online, Postfix, Postmark, SPF, DMARC and DKIM, MS Teams, MS Teams Voice, ITIL, Service Now, Confluence and Jira
Experience with SAP preferred
Good stakeholder engagement and management skills
Good customer and business focus
Excellent communication and interpersonal skills
Problem-solving abilities to see issues through to resolution
Ability to manage conflict and understand others
English advanced level, both written and spoken
Education/ Qualifications
Undergrad/Graduate degree in IT or equivalent experience in Microsoft Messaging solutions
Ideally formal education and certification in Microsoft Exchange, Microsoft Teams Voice, ServiceNow modules and associated business processes (ITIL, PMP)
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LI-AC2
#LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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