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Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

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Position Summary:

The IT Engineer role is to drive all Service and Support related project activities for the region. The role requires strong communication, customer service and analytical skills. This role will also require the resource to be a single point of contact (SPOC) for all escalated IT issues for the Service and Support team.

Essential Duties & Responsibilities: (Detailed Description)

• Be a SPOC for all escalated IT issues for the Service and Support team.

• Manages Service-Now ticket queue and ensures proper routing/escalation of Incidents and or requests.

• Work as 2nd level support for system administration of Microsoft AD, Office 365 and other enterprise environments.

• Mentoring new joiners in the team and providing operational and functional training.

• Managing IT Asset inventory

• Provide suggestions on process improvements and help to implement Global/Local programs.

• Preparing Weekly IT meeting for deskside team and presenting to upper management.

• Creation and modification of user information, DL, Security groups etc. in Microsoft AD environment.

• Experience with Corporate software solutions including SCCM, Imaging tools, Anti-Virus, Share point, Office suites etc.

• Receive and respond to incoming calls, e-mails, and/or work from ticketing system and ensure timely closure of pending requests, maintaining SLA.

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT processes.

• Monitoring of critical IT infrastructure and ensuring proper and timely escalation of system generated warning and alerts.

• Assist in developing long-term strategies and capacity planning for meeting future IT inventory asset needs.Write technical specifications, instructions, Knowledge base articles, and validation documents for end users and IT processes.

Education & Special Trainings:

• Microsoft certification is a plus

• Medical technology/manufacturing IT experience is a plus

• ITIL v3 experience is a plus

• Bachelor Degree is preferred

• Excellent technical knowledge of HP desktop and laptop hardware plus software, including Microsoft Windows products such and Microsoft Office applications.

• Strong analytical and organizational skills

• Strong communication and customer service skills

• Driven to continually build knowledge and skills

Qualifications & Experience:

• Minimum 5 years' experience and demonstrated ability in support and service area.

• Build relationships with peers, stakeholders, and customers.

• Become familiar with technology platforms and systems at Stryker

• Become familiar with the IT organization as to be built out of the ITO program

• Ensure that support requests are captured in the ticketing system

• Have a clear understanding of the local IT environment and articulate additional training and education needs as demanded by the local environment

Physical & Mental Requirements:

• Become a respected and appreciated IT service & support expert

• Be able to resolve 90% of incidents in a self-sufficient manner within defined SLA's

• Be well integrated with the Asiapac service & support organization and work in line with its structure and dependencies

• Contribute to regional and/or global projects as appropriate and as requested

• Work in line with globally defined and available service & support related processes and procedures

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.