Product Support Specialist

Req number:

R1633

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

SRE – Provide product health support remotely for all XDining upgrade initiatives Scope Includes: Troubleshooting, patching and repairing various server networks. Responsible for all network troubleshooting and patching Responsible for ticket management, root cause analysis, documentation, and customer service for the suite of applications managed by the department Manage and resolve Help Desk tickets. Respond to customer issues via phone, email, and computer chat Document customer interactions and resolutions Deploy content updates for the ship's property management system Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines. Create and maintain relevant product documentation

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.