Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

SUMMARY

This opportunity is for individuals currently enrolled in an accredited college or university, pursuing career opportunities in business-oriented Information Technology (IT). At Rehrig Pacific Company, the IT intern may take on one or more roles including application development and support, project management, and business requirement analysis and specification. The IT Intern will be assigned to one of Rehrig Pacific Company’s IT teams and will have an opportunity to gain experience with professional processes and practices, and will have a hands-on role in the team’s project and/or support activities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide effective and professional support for assigned issues - Leverage skills troubleshooting computer hardware, software, and networking knowledge to diagnose reported issues accurately and quickly, seeking to provide first contact resolution wherever possible. Be the first point of contact for all issues reported by site personel
• Regularly engage to develop relationships with functional leads – Build expertise on Ops-critical technologies deployed (such as RIMS, SCP, RFSmart, and others)
• Drive the globalization of IT knowledge – Identify opportunities to document end user steps to resolve or prevent issues
• Champion IT processes – Participate in broader IT team functions such as root cause analysis and change management to ensure effective adoption of core processes for Information Security and IT
• Participate in an on-call rotation for after-hours support of critical incidents – Be the first resource available to triage an identified critical incident, either resolving the issue or escalating to other teams to provide a timely resolution to the business
• Other duties as assigned

RELATED COMPETENCIES

• Communication: Clearing conveying information and ideas through a variety of media to individuals or groups in a manner that engaged the audience and help them understand and retain the message.
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
• Technical/Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skills or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

PREFERRED QUALIFICATIONS

• Ability to understand and apply basic software implementation methodology concepts
• Possess CompTIA A+ certification or equivalent certifications
• At least one year of hands-on experience in customer support

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Proficient with Microsoft Office tools, Windows and macOS
• Able to maintain strict confidentiality and discretion

• Clear oral and verbal communication and listening skills

• Possess good analytical, problem solving and decision-making skills
• Willingness to learn and self-motivated
• Able to follow directions

REQUIRED EDUCATION and/or EXPERIENCE

• High school diploma, GED, or equivalent required
• Must be currently enrolled in an accredited college or university — information technology related field of study such as computer science, information science, computer engineering, software engineering preferred