Job Information
WTW Operational Excellence Sr. Analyst (UK Shift) in Taguig, Philippines
The Role
Data Analysis and Dashboarding
Collect, validate and analyse data from various sources to measure and monitor the performance of Outsourcing GB processes and functions
Use data analysis and visualisation tools, such as Excel, Power BI, etc., to present data in a clear and compelling way
Create and maintain dashboards and reports to provide visibility and insights on key metrics, trends, issues and opportunities
Provide data-driven recommendations and feedback to the Operational Excellence Lead and other stakeholders to support decision making and improvement actions
Analyse complex datasets and identify patterns, correlations, anomalies and insights that can inform business decisions and actions
Create and automate reports and dashboards that can be easily accessed and updated by the relevant stakeholders and users
Continuous Improvement Projects
Lead and/or participate in improvement projects, using Lean or other methodologies, to deliver process efficiencies, quality enhancements, cost savings and customer satisfaction
Apply problem-solving and root cause analysis techniques to identify and address process gaps and issues
Design and implement process improvements, ensuring alignment with the operational excellence standards and best practices
Monitor and evaluate the impact and sustainability of improvement projects, using data and feedback
Coach and mentor other team members and stakeholders on continuous improvement tools and techniques
Change Management and Communication
Support the Operational Excellence Lead in developing and executing the change management and communication plan for the operational excellence agenda and the move to the target operating model
Engage and collaborate with internal and external stakeholders, across different geographies, to understand their needs, expectations and feedback
Develop and deliver engaging and professional communications, using various channels and formats, to inform and influence stakeholders on the operational excellence initiatives and outcomes
Facilitate and participate in workshops, meetings, presentations and other forums to share best practices, lessons learned and success stories
Create highly presentable and polished PowerPoint presentations that can effectively communicate the key messages and findings of the data analysis and improvement projects
Present at a high level and gain buy-in from key stakeholders on the value and benefits of the data analysis and improvement projects
The Requirements
Knowledge:
5+ years of work experience working as part of a Continuous Improvement/Operational Excellence/Lean Team within the service sector
Bachelor’s degree or equivalent in a relevant field, such as business, engineering, statistics, etc.
Data analysis and dashboarding tools and techniques, such as Excel, Power BI, Tableau, etc.
Continuous improvement methodologies and tools, such as Lean, Six Sigma, etc.
Understanding of change management and communication principles and practices
Awareness of the Outsourcing GB functions, processes and systems
Skills:
Excellent analytical and problem-solving skills, with the ability to interpret and present data in a meaningful way
Effective project management and organisational skills, with the ability to plan, execute and monitor multiple projects simultaneously
Impressive communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Customer focus and service orientation, with the ability to deliver high-quality solutions that meet customer needs and expectations
Self-motivated and proactive, with the ability to work independently and as part of a team
Flexible and adaptable, with the ability to cope with change and ambiguity
Creative and innovative, with the ability to generate and implement new ideas and solutions
Proven track record of calculating and delivering FTE savings across multiple locations in a global professional services organisation
People Skills:
Relationship building aptitude to develop productive working relationships with internal and external stakeholders
Effective influencing skills to support others with the adoption of change and improvement actions
Team player; able to work collaboratively and constructively with others
Self-development; committed to continuous learning and improvement
Coaching and mentoring; able to share knowledge and skills with others and support their development
WTW is an Equal Opportunity Employer