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Student Services Specialist

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Job Announcement

Position Information

Position Title Student Services Specialist
Campus Cranford
Department Financial Aid
Full-time, Part-time, Adjunct Full Time
Exempt or Non-Exempt Exempt
Regular,Temporary, or Grant Regular
General Description
Reporting to the Associate Director of Financial Aid, the Student Services Specialist supports the delivery of financial aid by reviewing student files, completing verification, counseling students and parents, conducting financial aid workshops and presentations, reviewing academic progress of financial aid applicants, administering one or more aid programs, and making effective use of technology in business processes. 
Characteristics, Duties, and Responsibilities
• Counsels’ students and families regarding financial aid programs; reviews eligibility criteria for all sources of aid; describes financial aid policies to students, parents and other campus constituents.

• Verifies, evaluates and interprets documents submitted by students for financial aid programs; initiates follow up with applicants for clarification or additional documentation.

• Conducts financial aid workshops and presentations on related topics such as completing the FAFSA, financial literacy, satisfactory academic progress and updates to financial aid programs.

• Calculates financial aid according to appropriate need analysis and applicant eligibility while ensuring compliance with regulatory requirements.

• Responsible for coordinating the administration of one or more financial aid programs, including the preparation and review of reports, monitoring expenditures and reconciling data.

• Provides timely and accurate documentation, information and status reports regarding all phases of the financial aid operation, in accordance with reporting requirements to supervisor.

• Analyze and assist in developing reports to improve business processes.
• Collaborate with other student service areas to provide a comprehensive and dynamic customer service environment for students.

• Performs related responsibilities as assigned by supervisor or designee.
Education Requirements
• Master’s degree required.
Experience
• One to two years’ experience in student services and/or financial aid including significant direct contact with students.
Competencies and Skills Required
• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.

• Experience with a computer-based financial aid system, including experience in implementing workflow-based student financial aid process.

• Excellent customer service, oral and written communication skills, including ability to communicate effectively with an ethnically and culturally diverse campus community.

• Ability to analyze a situation and take required initiative to solve problem.

• Ability to collaborate with others in a student-centered environment.
Physical Demands and Work Environment
• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

• No or very limited exposure to physical risk.

• Some travel required.
Salary $53,000
Additional Information
UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.
Terms of Employment
Full-Time.   Flexible schedule to meet department needs.  Some evening, weekends, and extended hours will be required.  Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college.  Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.
Posting Detail Information

Open Date 03/19/2024
Close Date
Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Public Job Posting on UCC.edu
    • Internal Job Posting (Paper Posting)
    • Personal Referral
    • Agency Referral
    • Print Advertisement/Publication (IE: Sunday Star Ledger)
    • Linked-in
    • Facebook
    • NJ.com
    • HigherEdJobs.com
    • HERC.org
    • Other Website Not Listed
    • Other Source Not Listed
  2. * If you heard of this employment opportunity from a print advertisement/publication, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put “N/A” in the answer field.

    (Open Ended Question)

  3. * Describe a situation when you tried to solve a problem with ideas and methods that had not been tried before. What was the result?

    (Open Ended Question)

  4. * Describe a specific instance, in a group situation, where you made your views known about an issue important to yourself. What was the issue, and why was it crucial?

    (Open Ended Question)

  5. * How do you decide which tasks take priority when organizing a complete project?

    (Open Ended Question)

  6. * Do you have a valid New Jersey Drivers License?
    • Yes
    • No
  7. * Effective September 1, 2011, the “New Jersey First Act” contains new residency requirements for most public officers and employees. Current, new, or prospective public employees should be aware that the New Jersey First Act, N.J.S.A. 52:14-7 (L. 2011, Chapter 70), requires employees of all public employers (for example, state, county, and municipal governments), public agencies, authorities, boards, bodies, commissions, public institutions of higher education, certain quasi-public entities, and all school boards to reside in the State of New Jersey unless otherwise exempted under the law. Are you currently a resident of the State of New Jersey?
    • Yes
    • No
  8. * If you heard of this employment opportunity from another web site or another source not listed in question number one, please indicate where you heard of this employment opportunity. If you have chosen a specific answer to question number one, please put "N/A" in the answer field.

    (Open Ended Question)

Optional & Required Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. Unofficial Transcripts (official due upon hire)
Optional Documents